How we built a complete digital presence and AI voice system for an underground utility company.
Jason Underground Utilities is an underground utility and excavation company. They dig trenches, install pipes, and handle critical infrastructure work. What they didn't have was any digital presence at all -- no website, no online booking, no way for potential customers to find them outside of word-of-mouth referrals.
Owner Levi and his team spend their days on job sites, often underground and unreachable by phone. Calls were going unanswered. Leads were slipping through the cracks. And without a website, they were invisible to the growing number of people searching online for utility contractors.
We started where we always do: understanding the business. Within a day, we had a clear picture of how Jason Underground operates -- the types of jobs they take, the areas they serve, how they schedule work, and what their customers typically ask about.
From there, we designed and built a complete digital infrastructure from scratch:
The website was designed to reflect the credibility and professionalism of the company. For a business that literally builds the infrastructure beneath our feet, having zero web presence was a missed opportunity. We built a site that communicates trust, expertise, and reliability -- the same qualities their clients experience on every job.
Corey, the AI voice agent, was trained specifically on Jason Underground's operations. He knows the service area, the types of work they handle, common customer questions, and how to capture the right information for the team to follow up. When Levi and his crew are ten feet underground on a job, Corey ensures no call goes unanswered.
The operations tracking system ties it all together -- every call logged, every lead captured, every job tracked in one place.
"We're an underground utility company -- we dig ditches, not build websites. SyX Solutions came in, understood our business in a day, and built us a complete digital presence with an AI receptionist. Now every call gets answered professionally, even when we're 10 feet underground on a job site."
The entire system is fully built, tested, and deployed -- ready to go live the moment the domain is finalized. Every component has been configured and validated: the website is production-ready, Corey is trained and functional, and the operations dashboard is standing by to start capturing data.
This is a complete digital infrastructure package, built from zero to launch-ready. Once the domain is connected, Jason Underground will go from having no online presence to having a professional website, 24/7 AI-powered call handling, and a centralized operations hub.
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