A website and a voice agent for an underground utility crew.

The situation

Jason Underground Utilities installs underground utilities and fire mains across Greater Houston. There was no website for a new customer to find, and the people who would answer the phone spend their day on job sites, often below grade and nowhere near it.

For a contractor like that, the call that goes unanswered while the crew is in a trench is the job that goes to someone else. The fix had to work without anyone stopping to pick up.

What we built

• A website that explains what the company does and where, and gives a new customer a clear way to get in touch. It is live on our own staging host while the company’s domain is set up.
• A voice agent trained on the business: the services, the service area, the questions customers ask, and the details the crew needs to call someone back. See how that works on our voice agents page.
• An operations log that keeps calls, inquiries and jobs in one place, so nothing lives only in someone’s head.

It is the same pattern we use for contractors generally: a website people can find, and a phone that gets answered when the crew cannot.

Where it stands

Everything is built. The website moves to the company’s own domain once that domain is in place, and the voice agent starts answering once the company’s phone number is connected to it. Until then there are no call numbers to report, so we do not report any.

In the owner’s words

“We are an underground utility company, we dig ditches, not build websites. SyX Solutions came in, understood our business in a day, and built us a complete digital presence with an AI receptionist. Now every call gets answered professionally, even when we are 10 feet underground on a job site.”

Levi, owner, Jason Underground Utilities

Hear the kind of agent we built

You cannot call this one yet. You can call ours. Our own front desk at (832) 660-0658 is answered by the same kind of agent, trained on our business instead of theirs. Interrupt it, go off script, and hear how it handles you.