How we work
How we work: one team from the first call to long after launch.
Five steps, and the same people through all of them. You get a price on the first call, the scope and timeline in writing, and a system that is still being looked after once it goes live.
The five steps
What happens, in order.
01
The first 30 minute call
We look at how customers reach you today, where work is getting lost, and what is worth building first. You leave with a plan and a price, or we tell you it is not a fit.
02
Written scope and timeline
What we will build, in what order, and when each piece goes live. It is written down before any work starts, so nobody is guessing.
03
The build
The same team designs and builds every piece: brand, site, app or portal, and the voice agent. You see the work as it takes shape and approve it before it goes live.
04
Launch
We connect it to your real phone line, calendar and CRM, test it end to end, and switch it on. Then we watch the first real calls and leads come through.
05
Run it after launch
Reporting, updates, tuning the voice agent on real calls, and the next round of improvements stay on our desk. You go back to running the business.
What you have at each step
Something you can hold at the end of every stage.
No stage ends with a slide deck. Each one ends with a decision, a document or a working system.
| Step | What happens | What you have at the end |
|---|---|---|
| First call | Thirty minutes on how customers reach you, where work gets lost, and what to build first. | A plan and a price, or a straight answer that we are not the right fit. |
| Scope | We write down what gets built, in what order, and when. | A written scope and timeline you agree to before work starts. |
| Build | Design and engineering by the team you met, with your review along the way. | Work you have seen and approved, ready to go live. |
| Launch | Connected to your phone line, calendar and CRM, tested end to end, then switched on. | A live system taking real calls and leads. |
| After launch | Reporting, updates, tuning and the next round of improvements. | A system that keeps getting better instead of going stale. |
Who you work with
The people on the first call are the people who build it.
There is no account manager relaying notes to a build team you never meet. Brand, site, product and the phone line come from the same people on the same schedule, so the pieces actually fit together.
- One team for design, engineering and the voice agent.
- You see the work and approve it before it goes live.
- The timeline is written down before any work starts.
- After launch, the same people answer when something needs to change.
What we need from you
A few things only you can give us.
Projects move at the speed of access and answers. The sooner we have these, the sooner it goes live.
- What you sell, what you charge, and where you work, in your words.
- Access to the accounts we connect to: calendar, CRM, domain, hosting, ad accounts.
- Quick answers and approvals when a decision is yours to make.
- Your logo, photos and any content you already have.
Have a rough count of how many calls and leads you miss in a normal week, and what an average job is worth to you. Those two numbers tell us more than any industry average.
Why speed matters
A lead left waiting can call someone else.
When a customer calls and nobody answers, nothing stops them from calling the next name on the list, and the business that picks up gets the job. That is why the voice agent is at the centre of what we build: the phone gets answered, the question gets answered, and the job goes on your calendar before they hang up.
We do not quote an industry average for what a missed call costs, because the ones in circulation rarely trace back to a real source. Your own call log is the honest number. Here is how to work it out.
How long does a project take?
It depends on the scope, and you get the timeline in writing before any work starts. A focused website for a service business is measured in weeks, not months.
What does it cost?
Every engagement is scoped on the call, based on what you need and nothing more. You get the number on the call, not a quote three days later.
Do I have to buy everything?
No. On the call we find the part that is actually costing you work and scope that first. If the only broken piece is the phone, we fix the phone.
Who do I talk to once the project starts?
The same people you met on the first call. They design and build the work, and they are who you call when something needs to change.
Do you work with businesses outside Houston?
Yes. We are based in Houston and work with businesses across the US. Every step, from the first call to launch, works remotely.
Step one
Start with thirty minutes.
Bring what is not working. We look at where the work is getting lost and what is worth building first, and you leave with a plan and a price.