A potential client calls your firm at 7pm on a Friday. They just got in an accident. They need representation now. Your office is closed. They call the next firm on Google. That case -- and every referral it would have generated -- is gone. We diagnose your intake process, design AI systems tailored to your practice areas, and deploy them so you never lose another lead.
Law firms spend heavily on marketing to generate leads -- then lose them to slow response times and outdated intake processes.
Potential clients looking for legal help often call during evenings, weekends, and lunch hours -- the exact times your office is least likely to answer. Studies show that 67% of callers who reach voicemail at a law firm will hang up and call another firm. Every unanswered call is a case walking out the door, along with the marketing dollars you spent to generate it.
Someone fills out a contact form on your website at 9pm. Your team sees it Monday morning. By then, the prospect has already contacted three other firms and retained one. The first firm to respond wins the case more often than not. Speed to contact is the single biggest factor in intake conversion -- and most firms are losing this race every day.
You are spending money on Google Ads, SEO, Avvo, and referral networks -- but do you know which channels are producing cases that actually convert and generate revenue? Most firms cannot trace a signed retainer back to its original lead source. Without this data, you are making marketing decisions blind and wasting budget on channels that do not perform.
A prospect calls, shows interest, but is not ready to retain. Your intake coordinator writes a sticky note to follow up. It gets buried under twenty other tasks. Two weeks later, nobody called back. That prospect retained another firm. Manual follow-up processes fail because humans are busy, overwhelmed, and handling dozens of intakes simultaneously.
We design AI systems that understand your practice areas, ask the right intake questions, qualify prospects intelligently, and deliver case-ready leads to your attorneys.
Your AI intake agent answers every call and web inquiry with practice-area-specific questions. For personal injury, it asks about the incident, injuries, medical treatment, and timeline. For family law, it gathers details about the situation, children involved, and urgency. For criminal defense, it asks about charges, court dates, and custody status. Every intake is thorough, consistent, and immediate -- no matter when the call comes in. The AI agent sounds natural and professional, reflecting the standard your firm expects.
Not every caller is a viable case. Your AI system qualifies prospects based on criteria you define -- jurisdiction, case type, statute of limitations, conflict checks against existing client names, and any other factors that matter to your practice. Qualified leads are flagged and fast-tracked to the right attorney. Non-qualifying inquiries receive a professional response and, where appropriate, referral information. Your attorneys spend time on cases that matter, not unqualified intake calls.
Every prospect who does not immediately retain enters a structured follow-up sequence. The AI sends timely, personalized messages that reference their specific situation. A personal injury prospect might receive a message about the importance of timely filing. A family law prospect might get a reminder about consultation availability. Each touchpoint is professional and relevant, keeping your firm top of mind during the decision-making process. Firms using automated follow-up report signing 20-30% more cases from the same lead volume.
Every lead is tracked from first contact through retention -- with full attribution. You see which marketing channels generate the most qualified intakes, which practice areas have the highest conversion rates, and where leads are dropping off in your pipeline. This data transforms your marketing from guesswork into strategy. You invest in what works and cut what does not. The dashboard gives your managing partners the visibility they need to make informed decisions about growth.
A complete intake infrastructure that captures every lead, qualifies every prospect, and gives your attorneys case-ready information from the first interaction.
Every call and web inquiry gets an immediate, professional response -- at 3pm on a Tuesday or 11pm on a Saturday. The AI agent handles the full intake conversation, gathers case details, and delivers a complete report to your team. Potential clients never reach voicemail and never wait for a callback.
The AI classifies every inquiry by practice area and evaluates it against your qualification criteria. High-value cases trigger immediate attorney notifications. Non-qualifying inquiries are handled professionally. Your team focuses exclusively on cases worth pursuing.
During intake, the AI checks the caller's name and opposing party details against your existing client database. Potential conflicts are flagged immediately, before any substantive discussion takes place. This protects your firm and streamlines the intake process.
Every intake is tagged with its source -- Google Ads, organic search, referral, Avvo, directory listing. You see exactly which channels produce signed retainers and which waste budget. This intelligence transforms your marketing spend from a cost center into a measurable growth engine.
Yes. Your AI intake agent is configured with practice-area-specific intake questions. For a personal injury firm, it asks about the incident date, type of injury, medical treatment received, and whether the caller has representation. For family law, it asks about the nature of the matter, children involved, and urgency. Every question is customized to your practice during setup. The AI gathers enough detail for your team to evaluate the case before the first human conversation.
Absolutely. The AI identifies the caller's legal need and routes through the appropriate intake flow. A firm handling personal injury, criminal defense, and family law would have three distinct intake paths -- each with its own qualifying questions, urgency levels, and routing rules. The system adapts in real time based on the caller's responses.
Every intake is delivered to your team in real time. You choose the channel: email summary, text notification, CRM entry, or all three. Each intake report includes the caller's contact information, case summary, practice area classification, urgency level, and a full transcript. High-priority intakes -- like accident cases within the statute of limitations -- trigger immediate alerts so your attorneys can respond fast.
We take confidentiality seriously. Your AI system is configured to handle intake information with appropriate safeguards. Call data is encrypted in transit and at rest. Access is restricted to authorized team members. We work with your firm to ensure the system meets your confidentiality standards and any applicable ethical obligations. During our strategy call, we discuss your specific requirements and configure the system accordingly.
Schedule a free strategy call. We will audit your firm's intake process, identify where leads are falling through the cracks, and design an AI system tailored to your practice areas.
See how it works: Learn about our Voice Agents | Read a Case Study