Auto service and dealerships
Auto service calls answered and booked while your advisors are with customers.
The service lane is full, the advisors are with customers, and the phone keeps ringing. We build the voice agent that answers and books, the website that brings the next customer in, and the follow-up that brings the last one back.
What goes wrong
Where shops and dealerships lose work.
The busiest hour in the lane is the same hour the phone rings most.
The call during the morning rush
Drop-offs, pick-ups and walk-ins all happen at once. The caller who wanted to book a brake job reaches voicemail and calls the shop down the road.
The after-hours inquiry
Someone calls about a vehicle or a repair at 8 PM. Nobody answers until the morning, and by then they have called somewhere else.
Work that never comes back
Declined repairs and due maintenance sit in your system. Nobody calls, so the customer goes wherever is convenient when it finally breaks.
What we build
What we build for auto businesses.
The phone, the site and the follow-up from one team, so a call in the rush still becomes a booked appointment.
Voice agent
Answers day and night, books service appointments, answers hours and location questions, and captures sales inquiries for your team.
Learn moreWebsite
Service pages and, for dealers, a clear path from a vehicle to a call or an appointment, built for search.
Learn moreReminders and follow-up
Appointment confirmations and reminders, and a follow-up plan for estimates that did not get a yes.
Learn moreDeclined work and reactivation
Outreach, in your words, to customers with declined repairs or maintenance coming due.
Learn moreHow a call is handled
One service call, start to finish.
A customer calls at 7:30 AM with a warning light on. Here is what happens while your advisors work the lane.
01
Answered in your name
The agent picks up as your shop or dealership and finds out what the caller needs: service, a status check, a sales question or something else.
02
Sorted by your rules
Service requests get the vehicle and the problem. Sales inquiries get the vehicle of interest and the best way to reach them. Anything it cannot handle goes to a person.
03
Booked and logged
Service gets booked into an open slot where your system allows it, or sent to an advisor to confirm, and your team gets a summary.
Hear it first
Hear the agent before your customers do.
Our own phone is answered by the same kind of agent we build for auto businesses. Call it and hear how it handles a caller.
- Ask it something off script and hear how it recovers.
- Interrupt it halfway through a sentence.
- Yours knows your services, your hours and your lane.
Keep reading
More for auto businesses.
Questions
Auto questions, answered.
Anything else, ask our own agent at (832) 660-0658 or send us a note.
Can it answer questions about vehicles in our inventory?
Where your inventory data can be connected, yes, from the details in that feed. Where it cannot, the agent takes the caller’s interest and contact details and sends them to your sales team, rather than guessing.
Can it book service appointments?
Yes. It takes the vehicle and the problem and books an open slot where your scheduling system allows it. Where it does not, it sends the request to an advisor to confirm, and tells the caller that is what will happen.
What happens after hours?
The agent answers, captures service requests and sales inquiries, and books what it can. Your team starts the morning with summaries instead of a voicemail box.
Do I have to change my phone number?
No. In most setups your existing number forwards to the agent, either all the time or only when nobody picks up. We confirm the right setup for your phone system on the first call.
How long does setup take?
It depends on the scope, and you get the timeline in writing on the first call. We would rather give you a date we can keep than a number that sounds good on a web page.
What does it cost?
Every engagement is scoped on the call, based on what you need and nothing more. You get the number on the call, not a quote three days later.
Start here
Keep the lane full and the phone answered.
Call our own agent at (832) 660-0658 and hear what your customers would hear. Then take thirty minutes with us and we will scope the phone, the site and the follow-up for your business, with a real number attached.
Prefer to write? Send us a note and we will get back to you.