Medical and dental
Phones answered and appointments booked for medical and dental practices.
Your front desk is checking patients in, on hold with an insurer and answering the phone at the same time. Something gives, and it is usually the phone. We build the voice agent that answers and books, the website patients book from, and the reminders and recall that protect the schedule.
What goes wrong
Where a practice loses patients.
Not in the chair. On the phone, and in the gaps in the schedule.
The line at open
Every patient who wants to book, reschedule or ask a question calls in the same hour. The ones who reach voicemail try another practice.
The empty chair
A no-show or a late cancellation leaves a slot nobody fills. Take your own daily bookings and your own no-show rate and work out what that is worth in a month.
Recall that nobody runs
Patients overdue for a cleaning, an annual or a follow-up never hear from you, because the front desk has no time to call them.
What we build
What we build for practices.
A phone, a site and a schedule that work together, built and run by one team so your staff can look after the patient in front of them.
Voice agent
Answers day and night, books new and returning patients, handles reschedules and cancellations, and sends anything clinical to your staff.
Learn moreWebsite
Pages for each service and provider, built for search, with booking that works on a phone.
Learn moreReminders and follow-up
Confirmations and reminders at the intervals you choose, with an easy way to confirm or reschedule, so a cancelled slot can be offered to someone else.
Learn moreRecall and reactivation
Planned outreach to patients overdue for routine care, in your words, approved by you before it goes out.
Learn moreHow a call is handled
One scheduling call, start to finish.
A patient calls at 7:45 AM to move an appointment. Here is what happens while your front desk opens the doors.
01
Answered in the practice’s name
The agent greets the caller as your practice and finds out what they need: a new appointment, a change, a billing question or something clinical.
02
Sorted by your rules
Scheduling it handles. Anything clinical, including symptoms and medication questions, goes to your staff. It does not give medical advice.
03
Booked and confirmed
The appointment is booked or moved, the patient gets a confirmation, and your team gets a short summary of the call.
Hear it first
Hear the agent before your patients do.
Our own phone is answered by the same kind of agent we build for practices. Call it and hear how it sounds to a caller.
- Ask it something off script and hear how it recovers.
- Interrupt it halfway through a sentence.
- Yours is trained on your providers, your hours and your appointment types.
Keep reading
More for practices.
Questions
Practice questions, answered.
Anything else, ask our own agent at (832) 660-0658 or send us a note.
Is it HIPAA compliant?
We do not claim a certification on this page. On the first call we go through what the agent collects, where it is stored and who can see it, measured against your practice’s requirements, and we answer in writing before anything is built.
Can it handle more than one provider?
Yes. Each provider can have their own hours, appointment types and rules, and the agent books the caller with the right one.
Does it connect to our scheduling or records system?
It depends on what your system allows. Some can take bookings directly, some cannot. We check yours before we promise anything, and if a direct connection is not possible, we tell you the next best path.
What about prescription refill requests?
The agent can take the request, with the patient’s details, the medication and the pharmacy, and send it to your clinical team. It never approves anything or makes a clinical decision.
Do I have to change my phone number?
No. In most setups your existing number forwards to the agent, either all the time or only when nobody picks up. We confirm the right setup for your phone system on the first call.
How long does setup take?
It depends on the scope, and you get the timeline in writing on the first call. We would rather give you a date we can keep than a number that sounds good on a web page.
What does it cost?
Every engagement is scoped on the call, based on what you need and nothing more. You get the number on the call, not a quote three days later.
Start here
Give the front desk its mornings back.
Call our own agent at (832) 660-0658 and hear what your patients would hear. Then take thirty minutes with us and we will scope the phone, the site and the reminders for your practice, with a real number attached.
Prefer to write? Send us a note and we will get back to you.