HVAC and home services
An HVAC voice agent that answers the emergency call and books it.
HVAC calls arrive in waves: the first heat wave, the first hard freeze, the Monday after a holiday. That is exactly when the office is buried and the techs are on roofs. We build the website, the voice agent that answers and books, and the follow-up that chases open estimates, as one system.
What goes wrong
Where HVAC work gets lost.
Not in the work itself. In the gap between the customer reaching out and someone on your team responding.
The call nobody picks up
A homeowner with no cooling calls, reaches voicemail, and calls the next company in the search results. It never shows up in your books, because it never became a job.
The estimate nobody chases
Replacement quotes sit open because the person who would follow up is busy dispatching. Look at last month: how many open estimates got a second touch?
The site that does not book
A slow, generic site with no service area pages and no clear way to book loses the customer searching on a phone at night, before they ever call.
What we build
What we build for HVAC companies.
Take the piece you need today, or the whole system. It is built by one team, so the site, the phone and the follow-up actually talk to each other.
Voice agent
Answers in your company name day and night, tells an emergency from a tune-up by your rules, books routine work into open windows and sends the on-call tech the details.
Learn moreWebsite
Pages for repair, replacement, maintenance and every area you cover, built for search, with call and booking buttons that work on a phone.
Learn moreMissed call and estimate follow-up
A missed call gets a text back. An open estimate gets a planned series of follow-ups, in your words, that you approve before anything goes out.
Learn moreOperations after launch
Calls, bookings and follow-ups in one log, a regular report on what came in and what got booked, and the next round of improvements.
Learn moreHow a call is handled
One no-cool call, start to finish.
Here is what happens when a homeowner calls at 2 AM with the air out. You write the rules; the agent follows them.
01
Answered in your name
The agent picks up as your company, asks what is going on and where the home is, and checks the address against your service area.
02
Sorted by your rules
You decide what counts as an emergency. A gas smell gets your safety script first. Emergencies go to the on-call tech with the address and the problem. Routine work waits for the next open window.
03
Booked and logged
The visit lands on your calendar, the customer gets a text confirmation, and you get a summary with the name, number, address and what they said.
Hear it first
Call our agent before you trust yours to one.
Our own phone is answered by the same kind of agent we build for HVAC companies. Call it and hear what your customers would hear.
- Ask it something off script and hear how it recovers.
- Interrupt it halfway through a sentence.
- Yours is trained on your services, your area and your calendar, not ours.
Keep reading
More for HVAC owners.
Questions
HVAC questions, answered.
Anything else, ask our own agent at (832) 660-0658 or send us a note.
Can it tell an emergency call from a maintenance call?
Yes. On setup you tell it what counts as an emergency for your company: no cooling with a vulnerable person at home, no heat in a freeze, a gas smell, water where it should not be. Emergencies go to your on-call tech right away. Tune-ups and filter changes get booked into the next open slot.
How does it know my service area?
We load the zip codes, cities or radius you cover. When a caller gives an address, the agent checks it. Callers outside your area are told so politely, and you decide whether it should still take their details.
What happens after hours?
The agent answers every call. Emergencies go to the on-call tech by text and call, by your rules. Everything else is booked for the next open window, and you start the morning with a summary instead of a voicemail box.
Will it quote prices?
Only what you tell it to say. It can give your service call fee, or tell the caller that a technician will price the job on site. Replacement pricing usually stays with your team.
Do I have to change my phone number?
No. In most setups your existing number forwards to the agent, either all the time or only when nobody picks up. We confirm the right setup for your phone system on the first call.
How long does setup take?
It depends on the scope, and you get the timeline in writing on the first call. We would rather give you a date we can keep than a number that sounds good on a web page.
What does it cost?
Every engagement is scoped on the call, based on what you need and nothing more. You get the number on the call, not a quote three days later.
Start here
Your busiest day should also be your best day.
Call our own agent at (832) 660-0658 and hear what your customers would hear. Then take thirty minutes with us and we will scope the phone line, the site and the follow-up for your HVAC company, with a real number attached.
Prefer to write? Send us a note and we will get back to you.