Missed call text back
Missed call text back that turns a missed call into a conversation.
When nobody can pick up, the person who just called gets a text from your business right away, a follow-up if they go quiet, and a call back from your voice agent during calling hours. You get the lead, the thread and a summary.
Why it matters
A caller you miss can call the next name on the list.
There is no alert that says you just lost a customer. The caller hangs up, tries the next business, gets an answer and books. By the time you check voicemail, the job is gone.
We do not quote a percentage for how often that happens, because the figures usually repeated do not trace back to a primary source we could read. Use your own numbers instead. The arithmetic takes a minute, and the answer is yours, not a stock statistic.
For the full worked version, read what it actually costs you to miss a call.
Your own numbers
Missed calls a week
× share that would have booked
× what an average job is worth
× 52 weeks
= what the phone leaks in a year
What happens when a call goes unanswered
Six things fire, and you do nothing.
The moment a call goes unanswered, the caller hears from your business and your team gets a complete picture of who called and why.
A text reply, right away
The caller gets a text from your business name: sorry we missed you, how can we help. You write the wording and approve it before it goes live.
A real conversation
The text opens a two way thread. Plenty of people would rather type what they need than wait on hold, and the reply comes to you with context.
A voice call back
Your voice agent calls the person back, says why it is calling, answers questions and offers a time on your calendar. Callbacks run only during calling hours.
Voicemail to text
If they leave a message, you get it as text with the number, the name when we have it and a short summary. No more replaying it three times.
Urgent calls flagged
Words you choose, such as leak, no heat or court date, can flag a call and send it straight to whoever is on call.
Everything logged
The call, the texts, the callback and the voicemail land in your CRM on one record, so nobody has to ask what happened.
- Only the number that just called your business. The text is a reply to their call, not a marketing list.
- It never texts people who did not call you, and anyone who replies STOP is not texted again.
- Voice callbacks run only between 8am and 9pm in the caller’s local time. A call missed late at night gets its text reply straight away and its call back the next morning.
- US numbers only.
- Business texting in the US needs your number registered with the carriers. Texting turns on when they approve it. We tell you where that stands at every step instead of promising a date we do not control.
The better fix
The best missed call is the one that never happens.
Missed call follow-up is the safety net. The real fix is a phone that gets answered: a voice agent trained on your business that picks up day or night, answers what you charge and what you cover, and puts the job on the calendar.
Many businesses run both: the agent answers, and the follow-up catches anything that still slips through.
How setup works
Three steps, and your phone keeps working the whole time.
01
Connect your number
We work with the business number you already have. Your team keeps answering the way it does today, and the follow-up only fires when a call goes unanswered.
02
Write the responses
We draft the text, the follow-up and the callback script in your voice, with different wording for after hours if you want it. You approve every message before anything goes live.
03
Go live and review
Every missed call now gets a response, and every response is logged. We review what came in with you and adjust the wording as real replies arrive.
Built for businesses that live on the phone: HVAC, contractors, roofing, law firms and medical and dental. See the work we have built.
Before you book
Straight answers about missed call follow-up.
Want to see what the phone is costing you first? Try the missed call calculator.
Does this replace my phone system?
No. Your number and your phones stay exactly as they are. The follow-up only acts when a call goes unanswered, so your team keeps answering the way it does now.
Who receives the text?
Only the person who just called your business, as a reply to that call. It is not used to text lists of people, and anyone who replies STOP is not texted again.
Can I write the message myself?
Yes. You control the wording of every text and the callback script. You can use different messages for after hours, weekends or each location, and change them whenever you want.
What if my team calls them back first?
We set the follow-up to stop once the caller has been reached, so nobody gets a sorry we missed you text after they have already spoken to your team.
When does the voice call back happen?
Only between 8am and 9pm in the caller’s local time. A call missed late at night gets its text reply straight away and its call back the next morning.
How soon can texting turn on?
Business texting in the US needs your number registered with the carriers, and it turns on when they approve it. The voice call back and voicemail transcription do not wait on that approval. We tell you where the registration stands instead of quoting a date we do not control.
What does it cost?
It is scoped on the call, based on your call volume and what you need, and nothing more.
Keep reading
Related services.
Start here
Stop losing jobs to voicemail.
Call (832) 660-0658 and hear how our own line handles you. Then take thirty minutes with us and we will map what to put on your number, in order.
Prefer to write? Send us a note and we will get back to you.